Automated charging operations for HELLENiQ E-mobility. Higher uptime, less manual work.
One platform for your public, semi-public and fleet charging in the CPO and EMSP roles, with automation that lifts availability and charging success rate, and open APIs that put charging inside your own IT systems and the HELLENiQ super app.
- Platform uptime
- 99.9%
- Managed charge points
- 33k+
- Roaming charge points
- 810k+
- EV drivers managed
- 1.1m+
What you told us matters most
Your five priorities, and where they are answered
This page is built around the topics Helleniq team raised in Berlin. Every card jumps straight to the section that covers it.
Your network, one platform
From 300+ charging facilities today towards 3,500 charging stations by 2029
Fast DC at EKO and bp stations, AC in shopping centres and partner locations, fleet and B2B charging, EKO Charge&Go drivers and RFID / fuel-card users — all of it on the same tariff engine, the same identity model and the same reporting. No future use case limits.
Public fast charging
DC up to 180 kW at EKO and bp service stations on highways, in urban areas and at destinations — ad hoc card and QR payments, price transparency, payment terminals and roaming.
Semi-public AC
22 kW AC in shopping-centre car parks, public parking and partner B2B locations, with access groups, opening hours, host payouts and revenue share.
Fleet, B2B & home
Company accounts and cost centres, fleet cards, per-vehicle reporting, workplace charging and automatic employee reimbursement for home charging.
Priority one · automation
The platform runs the network. Your team runs the business.
Ocean Automation is an umbrella suite of services and capabilities that helps the network audit itself, fix itself and support its own drivers. The goal is simple: grow from hundreds to thousands of charging facilities without growing operational cost and headcount at the same rate.
Event to Action
Ocean evaluates live network events against rules defined for HELLENiQ, then acts immediately, from notification to remote intervention and graduated escalation. Opt-in/out of global enabled rules introduce by Ocean, used and tested by other CPOs or build your own automation pattern, fitted to your operation model.
- Respond to offline connectors, vendor errors, abnormal sessions, overstays and fraud signals
- Reset chargers, change configuration, update availability or open a support ticket automatically
- Operator-controlled thresholds, cooldowns, frequency limits and hard-stop guardrails
Predictive Maintenance
Pattern recognition will identify anomalies and early warning signals that typically precede a charger fault or failed session, shifting operations from reactive to preventive.
- Continuously analyse charger and service behaviour across the network
- Surface emerging failure patterns before a driver experiences them
- Protect availability and charging success rate before an incident registers
AI L1 & L2 Support
AI-driven support resolves driver issues around the clock and in multiple languages, while handing genuinely complex cases cleanly to a human operator.
- Consistent 24/7 responses & actions without shift-based support headcount
- Immediate help during failed starts, interrupted sessions and other driver issues
- Delivered through Ocean integrations with Lemonflow and Ampassist
AI Troubleshooting Co-pilot
An AI co-pilot will analyse charger errors, sessions and roaming interactions, giving human operators an evidence-backed root cause and a recommended next action.
- Do the investigative work across platform data before a human steps in or instead of human
- Pinpoint whether the issue sits with the charger, vehicle, backend, payment or network
- Shorten the path from ‘something is wrong’ to a guided resolution
Five outcomes · one automation umbrella
Scale
Network growth without operations cost growing at the same rate
Succeed
More sessions start and complete successfully - higher driver satisfaction
Recover
Higher charger availability through faster intervention
Support
Faster, consistent driver help across languages and hours with self-learn capability
Earn
Higher utilization and revenue from every charging facility
Priority two · uptime & revenue
Availability and charging success rate are revenue levers
A charger that is online but fails one session in five is a commercial problem, not just a technical one. Ocean treats availability and charging success rate as managed KPIs with a clear chain to utilisation and revenue.
Availability up
Continuous monitoring plus self-healing keeps chargers online and bookable instead of silently faulted.
Charging success rate up
Failed sessions are classified by root cause; vehicle, charger, payment, backend or network — and the recurring causes get fixed.
Utilisation up
Drivers who succeed come back. Roaming traffic and super-app visibility add volume on the same assets.
Revenue up, cost per charger down
More completed sessions on the same hardware, with fewer field visits and fewer manual operational hours.
99.9%
platform uptime, contractually backed by SLA.
Per-charger
availability, success rate and utilisation reporting, down to the connector.
Auto-resolved
the majority of charger faults are recovered remotely, before a technician is sent.
The platform
Everything HELLENiQ E-mobility needs, in one system
Click through each module to see what it covers and what it means for your network specifically.
Operational automation
The platform does the routine work, not your team
- Live Event to Action rules detect operational events and trigger controlled interventions
- Operator-defined thresholds, cooldowns and hard stops keep every automated action within guardrails
- Live multilingual AI L1 and L2 support resolves driver issues around the clock
- Predictive Maintenance is being developed to catch warning signals before a driver is affected
- An AI Troubleshooting Co-pilot is being developed to coach human teams with evidence-backed diagnosis
For HELLENiQFewer manual interventions per charger per month, so the same HELLENiQ team can run a network growing towards 3,500 points.
Priority three · APIs & the HELLENiQ super app
Charging as a native feature of your own app
Select a layer to see what sits where. Ocean can run as your operations portal, as a headless charging engine behind the HELLENiQ super app, or both at the same time.
Network owner, single source of truth
HELLENiQ E-mobility — Ocean admin portal
Your team runs the whole network from one cockpit: EKO and bp service stations, shopping-centre AC sites, partner B2B locations and fleet charging.
- All assets, tariffs, contracts and invoicing in one place
- Uptime, utilisation, success rate and revenue reporting nationwide
- CPO and EMSP roles served from the same platform
- Role-based access for operations, finance, commercial and support teams
Headless in your super app
Search, authorise, start and stop, live session status and receipts — all through documented REST endpoints your developers call directly.
Events & data
Webhooks for every meaningful event and clean data feeds into your warehouse, so charging shows up in your own BI alongside fuel and loyalty.
One identity
Single sign-on and identity federation mean a HELLENiQ customer is the same customer in charging — no duplicate accounts, no second registration.
Priorities four & five · quality and partnership
High quality, real stability, and a partner who stays
A network expanding to thousands of points cannot afford a fragile platform or a vendor that disappears after go-live. This is how we de-risk both.
Quality & stability by design
Redundant, horizontally scaled infrastructure with monitored OCPP connectivity and 99.9% platform uptime. Chargers keep authorising and charging locally even if connectivity drops, and buffered sessions are settled once they reconnect.
- Active monitoring and alerting on every charge point
- Offline authorisation lists and session buffering
- Load and failover tested for nationwide scale
- Full audit trail and OCPP message log for every event
Onboarding without downtime
Chargers are brought onto Ocean in controlled waves or in one cutover with near-zero downtime. Each wave is pre-validated, repointed outside service hours, and verified before the next one starts — drivers keep charging throughout.
- Asset, tariff and user data mapped and dry-run first
- Site-by-site cutover with a rollback path per wave
- Parallel run and reconciliation of sessions and invoices
- Roaming links kept live so coverage never gaps
A partner you can count on
A named team, agreed SLAs and a shared roadmap. Ocean is hardware-agnostic and contract-light by principle: no lock-in, your data stays yours and exportable at any time.
- Named account and delivery team, escalation path in the SLA
- Onboarding, training and documentation for your teams
- Roadmap input and joint delivery of new capabilities
- Open APIs and data export — no vendor lock-in
Next steps
A follow-up session with our team, and access to the demo system
One session is enough to introduce the people behind the platform, walk through each of your priorities in detail, and agree concrete next steps — including hands-on access to our demo environment for your team. We are happy to work around your schedule.
- Step 1
Introduce the teams
You meet the people who would actually deliver and support the platform — product, delivery and operations.
- Step 2
Walk through your priorities
Automation, uptime and success rate, API and super-app integration, quality and the partnership model — one by one, with live screens.
- Step 3
Access to the demo system
Your team gets hands-on accounts in our demo environment, plus API documentation to review with your IT.